Store Credit/Returns

Returns/ Exchanges

  • All orders (except custom orders, example: state happy shirts, custom leggings and/or accessories) are eligible for a store-credit within 14 days of purchase. 
  • Must be returned within 2 weeks (14 days) from receiving your order.
  • Items must have all tags attached (if it came with tags)
  • Items must not be worn or altered.
  • Final sale items, leggings of the month tribe, #ootw, swag bags, trucker hats and tote bags may NOT be exchanged.
  • Please allow up to 2 weeks to process your return

WE ONLY OFFER STORE CREDIT FOR ELIGIBLE ITEMS SENT BACK. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. 

Please follow the steps to complete your 

 

1. MAIL BACK YOUR ITEM(S) THAT ARE ELIGIBLE FOR STORE CREDIT TO:

Sun Lovin' Roots

PO BOX 9002

Boise ID 83712

The most common method to send your package(s) back to us is using USPS first-class mail. To complete your return for store credit please email, Stacie@sunlovinroots.com and include a note detailing your request, including the email address and/or order number associated with your purchase, so that we have a heads up to expect your package.. and if you have tracking information please include that in your email. 

2. YOUR RETURN FOR STORE CREDIT WILL BE PROCESSED IN 5-10 BUSINESS DAYS ONCE WE RECEIVE IT.

Once the package is delivered to us we will start the return process. Expect an email with a  promo code within 5-10 business days of the delivery of your return. 

ALL ACCESSORIES ARE FINAL SALE.

ALL GIFT CARDS ARE FINAL SALE.

ALL SALE & FLASH SALE ITEMS ARE FINAL SALE. 

3. IF YOU WOULD LIKE TO DO AN  EVEN EXCHANGE (SAME STYLE, DIFFERENT SIZE) INSTEAD OF STORE CREDIT, PLEASE INCLUDE A NOTE WITH YOUR PACKAGE LETTING US KNOW AND INCLUDE THAT YOU WOULD LIKE AN EVEN EXCHANGE IN YOUR EMAIL TO US. 

If for some reason that style/size is not in stock then store credit will be issued.

HOW WILL I RECEIVE MY STORE CREDIT? Expect an email that contains a promo code within 5-10 business days of the delivery of your items back to us. Store credit is not processed the same day your item is delivered to us. It must be sorted, inspected, and processed. You are not credited back for shipping charges. 

ADDITIONAL DETAILS: 

  • We only offer STORE CREDIT for items sent back. We do not issue refunds.
  • Merchandise must be sent back to us within 14 business days of receiving the order  in order to receive store credit.
  • Merchandise must be unwashed and unworn.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email.
  • Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be taken back. It must be in its original condition with tags attached (if it arrived with tags).

If you have any questions please don't hesitate to reach out to us! Email stacie@sunlovinroots.com with any questions regarding our store credit/return/exchange policy.